Privacy Policy

Last Updated: February 2025

London Roofers ("we," "our," or "us") is committed to protecting the privacy of visitors to our website, rooferslondonontario.ca. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website and services.

Information We Collect

We collect personal information that you voluntarily provide to us when you submit a quote request or contact form on our website. This information may include:

• Your full name
• Phone number
• Email address
• Roofing service needed
• Project details you provide in the message field

We do not collect any personal information automatically through tracking cookies, analytics scripts, or similar technologies beyond what is strictly necessary for our website to function.

How We Use Your Information

The personal information we collect is used solely for the following purposes:

• To respond to your roofing quote requests and inquiries
• To provide you with estimates for roofing services
• To contact you regarding the services you have requested
• To schedule roof inspections or service appointments
• To follow up on completed projects for quality assurance

Form Data Processing

When you submit a quote request through our website, your form data is transmitted securely to Google Apps Script for processing. Google Apps Script acts as our form data processor, forwarding your submission details to our team so that we can respond to your inquiry promptly. Google's privacy practices govern the handling of data within their infrastructure. You can review Google's privacy policy at policies.google.com/privacy.

Data Sharing and Third Parties

We do not sell, trade, rent, or otherwise share your personal information with third parties for marketing or commercial purposes. Your information is only accessible to London Roofers team members who need it to respond to your inquiry and provide roofing services.

We may disclose your information only in the following limited circumstances:

• When required by law or to comply with a legal process
• To protect the rights, property, or safety of London Roofers or others
• With your explicit consent

Cookies and Tracking

Our website uses minimal cookies that are necessary for basic website functionality. We do not use tracking cookies, advertising cookies, or third-party analytics tools that collect personal data. No user behavior tracking or profiling is performed on our website.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including responding to your quote requests and providing roofing services. Quote request data is typically retained for up to 24 months to allow for follow-up communication and service records. After this period, your data may be securely deleted unless retention is required for legal or business purposes.

Data Security

We take reasonable measures to protect the personal information you provide from unauthorized access, alteration, disclosure, or destruction. Form submissions are transmitted using secure HTTPS connections. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate information
• Request deletion of your personal information from our records
• Withdraw consent for us to contact you at any time

To exercise any of these rights, please contact us using the information provided below.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us: